Notice of Nondiscrimination

Dartmouth Health (DH) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude or treat people differently because of race, color, national origin, age, disability, or sex.

Accessibility notification

DH provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)

DH provides free language services to people whose primary language is not English, such as:

  • Qualified spoken language interpreters
  • Information written in other languages

If you speak another language and require interpreter services, free language support services are available. For assistance, please ask one of our employees or contact your local DH patient experience representative.

Grievance policies and procedures

If you believe that Dartmouth Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance. Dartmouth Health has adopted grievance procedures that provide for the prompt and equitable resolution of complaints.

To file a grievance or get more information about grievance procedures

To file a grievance or to obtain the grievance procedures, please contact your local DH patient relations or advocate.

  • During regular business hours: Monday through Friday, 8 am to 4:30 pm
  • Evenings, weekends, and holidays: Call 603-650-5000 and ask for the on-call social worker.

If your concerns are not adequately addressed, do not hesitate to contact Dartmouth Health Compliance and Audit Services by phone at 603-650-3480.

To contact the U.S. DHHS Office of Civil Rights

The U.S. Department of Health and Human Services (DHHS) Office of Civil Rights (OCR) enforces federal civil rights laws that protect your rights of nondiscrimination and health information privacy.

You may contact an OCR coordinator at the DHHS to help you at:

U.S. Department of Health and Human Services
200 Independence Avenue
SW Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 1-800-537-7697 (TDD)

Visit the HHS website

Patient relations contact information

Alice Peck Day (APD) Memorial Hospital

APD Care Experience Manager
10 Alice Peck Day Drive
Lebanon, NH 03766

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Cheshire Medical Center

Cheshire Medical Center Care Experience Manager
580 Court Street
Keene, NH 03434

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Dartmouth Health Home Care (DHHC)

DHHC Care Experience Manager
88 Prospect Street
White River Junction, VT 05001

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Dartmouth Hitchcock Clinics (DHC) Concord

DHC Concord Care Experience Manager
Dartmouth Hitchcock Clinics Concord
253 Pleasant Street
Concord, NH 03301

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Dartmouth Hitchcock Clinics (DHC) Manchester

DHC Manchester Care Experience Manager
Dartmouth Hitchcock Clinics Manchester
100 Hitchcock Way
Manchester, NH 03104

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Dartmouth Hitchcock Clinics (DHC) Nashua

DHC Nashua Care Experience Manager
Dartmouth Hitchcock Clinics Nashua
2300 Southwood Drive
Nashua, NH 03063

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Dartmouth Hitchcock Medical Center (DHMC)

DHMC Care Experience Manager
One Medical Center Drive
Lebanon, NH 03756

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Hampstead Hospital

Hampstead Hospital Care Experience Manager
Hampstead Hospital and Residential Treatment Facility
218 East Road
Hampstead, NH 03841

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New London Hospital (NLH) and Newport Health Center (NHC)

NLH and NHC Care Experience Manager
273 County Road
New London, NH 03257

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Mt. Ascutney Hospital and Health Center (MAHHC)

MAHHC Care Experience Manager
289 Country Road
Windsor, VT 05089

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Southwestern Vermont Medical Center (SVMC)

SVMC Patient Advocate
140 Hospital Drive
Medical Office Building
Bennington, VT 05201

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Valley Regional Hospital (VRH)

VRH Care Experience Manager
253 Elm Street
Claremont, NH 03743

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