Join the Center for Career Development to learn how to use the Control-Influence-Accept (CIA) model to stay calm and clear in tough conversations. Via Webex Webinar on March 26 at 12:00pm.
High-pressure situations can challenge even the strongest communicators. In this microlearning, you’ll be introduced to the Control–Influence–Accept (CIA) model—a practical framework for navigating difficult conversations with clarity and composure. You’ll learn how to distinguish what you can control, what you can influence, and what you need to accept, helping you respond more thoughtfully rather than react impulsively.
By applying this model, you’ll develop strategies to manage stress, focus your energy effectively, and communicate with greater confidence in challenging moments—whether at work, in teams, or in everyday interactions.
