Alice Peck Day Memorial Hospital (APD), a member of Dartmouth Health, is one of two hospitals in New Hampshire recognized for patient experience by Healthgrades, a comprehensive database of ratings and comparisons for physicians, hospitals and healthcare providers.
The Healthgrades Outstanding Patient Experience Award™ recognizes hospitals that provide an overall outstanding patient experience. Healthgrades overall patient experience scoring methodology uses Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient survey data from the Centers for Medicare and Medicaid Services (CMS).
Patients were asked 10 questions about their care, including communication, responsiveness, cleanliness, quietness, care transition, and discharge information.
“Our staff has an unwavering dedication to patients,” said Susan E. Mooney, MD, MS, FACOG, CEP and president of APD. “From admission to discharge, APD patients experienced our culture of caring and came away pleased with the overall quality of their care, including the clear and consistent communication with doctors and nurses.”
The award recipients in this category represent the top 15 percent of eligible U.S. hospitals that provided best-in-class patient experiences. APD was one of two hospitals recognized for Patient Experience in New Hampshire.
This is the second patient experience award for APD. In 2023, APD won a Patient Experience award for its Emergency Department. APD was one of four hospitals in New Hampshire to be recognized.
About Dartmouth Health
Dartmouth Health, New Hampshire’s only academic health system and largest private employer, serves patients across New England. Dartmouth Health provides access to more than 2,300 providers in nearly every area of medicine, delivering care at its flagship hospital, Dartmouth Hitchcock Medical Center (DHMC) in Lebanon, NH. Its network of hospitals, outpatient centers, clinics and home care facilities, spans a broad geographical area. Year after year, DHMC is named the #1 hospital in New Hampshire by U.S. News & World Report, and is consistently recognized for high performance in numerous clinical specialties and procedures. Dartmouth Health includes Dartmouth Cancer Center, northern New England’s only National Cancer Institute-designated Comprehensive Cancer Centers and one of less than than 60 total nationally; Dartmouth Health Children’s, which includes the state’s only children’s hospital (Children’s Hospital at DHMC/CHaD) and more than 20 locations around the region; eight member hospitals in Lebanon, Keene, Claremont, Hampstead, and New London, NH, and Windsor and Bennington, VT; Dartmouth Health Home Care; Dartmouth Health Connected Care Center for Telehealth, serving patients as far away as Texas; and more than 30 primary and multi-specialty clinics across New Hampshire and Vermont. Through its partnership with Dartmouth College, Dartmouth’s Geisel School of Medicine and the White River Junction VA Medical Center, Dartmouth Health trains nearly 400 medical residents and fellows annually and performs cutting-edge research and clinical trials with international impact. Dartmouth Health and its more than 16,000 employees are committed to serving the healthcare needs of everyone in the communities it serves and to providing every patient with exceptional, state-of-the-art, personalized care. Learn more at dartmouth-health.org.