Alice Peck Day Memorial Hospital named among best for patient experience

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Alice Peck Day Memorial Hospital (APD), a member of Dartmouth Health, is one of two hospitals in New Hampshire recognized for patient experience by Healthgrades, a comprehensive database of ratings and comparisons for physicians, hospitals and healthcare providers.

The Healthgrades Outstanding Patient Experience Award™ recognizes hospitals that provide an overall outstanding patient experience. Healthgrades overall patient experience scoring methodology uses Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient survey data from the Centers for Medicare and Medicaid Services (CMS).

Patients were asked 10 questions about their care, including communication, responsiveness, cleanliness, quietness, care transition, and discharge information.

“Our staff has an unwavering dedication to patients,” said Susan E. Mooney, MD, MS, FACOG, CEP and president of APD. “From admission to discharge, APD patients experienced our culture of caring and came away pleased with the overall quality of their care, including the clear and consistent communication with doctors and nurses.”

The award recipients in this category represent the top 15 percent of eligible U.S. hospitals that provided best-in-class patient experiences. APD was one of two hospitals recognized for Patient Experience in New Hampshire.

This is the second patient experience award for APD. In 2023, APD won a Patient Experience award for its Emergency Department. APD was one of four hospitals in New Hampshire to be recognized.

About Dartmouth Health

Dartmouth Health, New Hampshire's only academic health system and the state's largest private employer, serves patients across northern New England. Dartmouth Health provides access to more than 2,000 providers in almost every area of medicine, delivering care at its flagship hospital, Dartmouth Hitchcock Medical Center (DHMC) in Lebanon, NH, as well as across its wide network of hospitals, clinics and care facilities. DHMC is consistently named the #1 hospital in New Hampshire by U.S. News & World Report, and recognized for high performance in numerous clinical specialties and procedures. Dartmouth Health includes Dartmouth Cancer Center, one of only 56 National Cancer Institute-designated Comprehensive Cancer Centers in the nation, and the only such center in northern New England; Dartmouth Health Children’s, which includes Children’s Hospital at Dartmouth Hitchcock Medical Center, the state’s only children’s hospital, and multiple clinic locations around the region; member hospitals in Lebanon, Keene and New London, NH, and Bennington and Windsor, VT; Visiting Nurse and Hospice for Vermont and New Hampshire; and more than 24 clinics that provide ambulatory services across New Hampshire and Vermont. Through its historical partnership with Dartmouth and the Geisel School of Medicine, Dartmouth Health trains nearly 400 medical residents and fellows annually, and performs cutting-edge research and clinical trials recognized across the globe with Geisel and the White River Junction VA Medical Center in White River Junction, VT. Dartmouth Health and its more than 13,000 employees are deeply committed to serving the healthcare needs of everyone in our communities, and to providing each of our patients with exceptional, personal care.