Dartmouth Health is pleased to announce nine employees have recently earned the credential of Certified Patient Experience Professional (CPXP):
- Cheshire Medical Center: Angela Connors and Deborah Malila
- Dartmouth Health system: Brant Oliver, Jodi Stewart and Sam Verkhovsky
- Dartmouth Hitchcock Medical Center: Marianne Barthel
- Mt. Ascutney Hospital: Anila Hood
- Southwestern Vermont Medical Center: Pamela Duschene and Catherine Hagadorn
These colleagues join already CPXP certified professionals, Bentley Gallo (New London Hospital) and Jessica Laperle (Dartmouth Health Children’s).
"I congratulate our colleagues who have attained this important national certification in patient experience and for their leadership in this area,” says Brant Oliver, PhD, system vice president for Care Experience at Dartmouth Health. “Having more CPXPs in our health system and CPXPs at every Dartmouth Health site is a strategic priority for Care Experience and represents recognized capability to bring knowledge and skills in our field to bear in our work.”
The certification, awarded by Patient Experience Institute (PXI), signifies that recipients possess the qualities of a leader who influences the systems, processes, and behaviors that cultivate consistently positive experiences with knowledge and practical experience necessary to pass a rigorous examination. In addition, achievement of certification highlights a commitment to the profession and to maintaining current skills and knowledge in supporting and expanding the field of patient experience. Once certified, a CPXP must maintain his or her certification every three years and remain active in the field.
About Dartmouth Health
Dartmouth Health, New Hampshire’s only academic health system and largest private employer, serves patients across New England. Dartmouth Health provides access to more than 2,300 providers in nearly every area of medicine, delivering care at its flagship hospital, Dartmouth Hitchcock Medical Center (DHMC) in Lebanon, NH. Its network of hospitals, outpatient centers, clinics and home care facilities, spans a broad geographical area. Year after year, DHMC is named the #1 hospital in New Hampshire by U.S. News & World Report, and is consistently recognized for high performance in numerous clinical specialties and procedures. Dartmouth Health includes Dartmouth Cancer Center, northern New England’s only National Cancer Institute-designated Comprehensive Cancer Centers and one of less than than 60 total nationally; Dartmouth Health Children’s, which includes the state’s only children’s hospital (Children’s Hospital at DHMC/CHaD) and more than 20 locations around the region; eight member hospitals in Lebanon, Keene, Claremont, Hampstead, and New London, NH, and Windsor and Bennington, VT; Dartmouth Health Home Care; Dartmouth Health Connected Care Center for Telehealth, serving patients as far away as Texas; and more than 30 primary and multi-specialty clinics across New Hampshire and Vermont. Through its partnership with Dartmouth College, Dartmouth’s Geisel School of Medicine and the White River Junction VA Medical Center, Dartmouth Health trains nearly 400 medical residents and fellows annually and performs cutting-edge research and clinical trials with international impact. Dartmouth Health and its more than 16,000 employees are committed to serving the healthcare needs of everyone in the communities it serves and to providing every patient with exceptional, state-of-the-art, personalized care. Learn more at dartmouth-health.org.