Dartmouth Health leaders earn top certification as patient experience professionals

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Dartmouth Health is pleased to announce nine employees have recently earned the credential of Certified Patient Experience Professional (CPXP):

  • Cheshire Medical Center: Angela Connors and Deborah Malila
  • Dartmouth Health system: Brant Oliver, Jodi Stewart and Sam Verkhovsky
  • Dartmouth Hitchcock Medical Center: Marianne Barthel
  • Mt. Ascutney Hospital: Anila Hood
  • Southwestern Vermont Medical Center: Pamela Duschene and Catherine Hagadorn

These colleagues join already CPXP certified professionals, Bentley Gallo (New London Hospital) and Jessica Laperle (Dartmouth Health Children’s).

"I congratulate our colleagues who have attained this important national certification in patient experience and for their leadership in this area,” says Brant Oliver, PhD, system vice president for Care Experience at Dartmouth Health. “Having more CPXPs in our health system and CPXPs at every Dartmouth Health site is a strategic priority for Care Experience and represents recognized capability to bring knowledge and skills in our field to bear in our work.”

The certification, awarded by Patient Experience Institute (PXI), signifies that recipients possess the qualities of a leader who influences the systems, processes, and behaviors that cultivate consistently positive experiences with knowledge and practical experience necessary to pass a rigorous examination. In addition, achievement of certification highlights a commitment to the profession and to maintaining current skills and knowledge in supporting and expanding the field of patient experience. Once certified, a CPXP must maintain his or her certification every three years and remain active in the field.

About Dartmouth Health

Dartmouth Health, New Hampshire's only academic health system and the state's largest private employer, serves patients across northern New England. Dartmouth Health provides access to more than 2,000 providers in almost every area of medicine, delivering care at its flagship hospital, Dartmouth Hitchcock Medical Center (DHMC) in Lebanon, NH, as well as across its wide network of hospitals, clinics and care facilities. DHMC is consistently named the #1 hospital in New Hampshire by U.S. News & World Report, and recognized for high performance in numerous clinical specialties and procedures. Dartmouth Health includes Dartmouth Cancer Center, one of only 56 National Cancer Institute-designated Comprehensive Cancer Centers in the nation, and the only such center in northern New England; Dartmouth Health Children’s, which includes Children’s Hospital at Dartmouth Hitchcock Medical Center, the state’s only children’s hospital, and multiple clinic locations around the region; member hospitals in Lebanon, Keene and New London, NH, and Bennington and Windsor, VT; Visiting Nurse and Hospice for Vermont and New Hampshire; and more than 24 clinics that provide ambulatory services across New Hampshire and Vermont. Through its historical partnership with Dartmouth and the Geisel School of Medicine, Dartmouth Health trains nearly 400 medical residents and fellows annually, and performs cutting-edge research and clinical trials recognized across the globe with Geisel and the White River Junction VA Medical Center in White River Junction, VT. Dartmouth Health and its more than 13,000 employees are deeply committed to serving the healthcare needs of everyone in our communities, and to providing each of our patients with exceptional, personal care.