Our leadership in the revenue cycle field, with over 1,000 critical access hospitals nationwide, demonstrates our efficient administrative functions, which allow us to focus on the patient care needed in rural areas throughout New Hampshire and Vermont.
John D. Muhlen, Dartmouth Health’s vice president of corporate financeThree Dartmouth Health member hospitals were recipients of MAP Awards at the Healthcare Financial Management Association’s (HFMA) 2026 Revenue Cycle Conference. Alice Peck Day Memorial Hospital, New London Hospital and Cheshire Medical Center were recognized for high performance in revenue cycle achievement.
“The HFMA MAP Award recognizes Dartmouth Health’s revenue cycle and the operational excellence we provide to our rural community, particularly critical access hospitals,” said John D. Muhlen, Dartmouth Health’s vice president of corporate finance. “Our leadership in the revenue cycle field, with over 1,000 critical access hospitals nationwide, demonstrates our efficient administrative functions, which allow us to focus on the patient care needed in rural areas throughout New Hampshire and Vermont. I am extremely proud of my team on this achievement and honored to be considered their leader.”
The MAP Award recognizes healthcare providers that have excelled in meeting industry standard revenue cycle benchmarks (MAP Keys), implemented the patient-centered recommendations and best practices embodied in HFMA’s Healthcare Dollars and Sense initiatives, focused their efforts on improving price transparency and achieved outstanding patient satisfaction. Awardees are acknowledged as industry leaders and share proven strategies with their colleagues.
“Achieving HFMA MAP recognition reflects a deep commitment to operational excellence and financial stewardship,” said Hunter Callahan, vice president of client success at Conifer Health Solutions. “We’re proud to partner with the exceptional teams at Dartmouth Health as they continue strengthening their revenue cycle capabilities across the system. Their focus on disciplined processes, data-driven decision making and continuous improvement is exactly what enables organizations to reach this level of national recognition.”
Created by and for healthcare leaders, HFMA’s MAP initiative sets the standard for revenue cycle excellence in the healthcare industry. MAP is a comprehensive strategy that allows organizations to measure revenue cycle performance using the industry-standard MAP Keys; apply evidence-based strategies for improvement; and perform to the highest standards to improve financial results and patient satisfaction.
“We want to congratulate these award winners for their dedicated efforts to strengthen the delivery and support of our healthcare system,” said HFMA president and CEO C. Ann Jordan, JD. “High performance in revenue cycle means these teams are building strong financial foundations, and that translates to protecting patient access and care. The MAP Awards are about more than metrics. They are about recognizing organizations that are moving the industry forward.”
About Cheshire Medical Center
Cheshire Medical Center (Cheshire) is a Dartmouth Health member providing the communities in the Greater Monadnock Region a continuum of care spanning primary care and specialty medicine, to surgical services and acute inpatient care. For more than 130 years, Cheshire has been a key contributor to the health and vitality of the Monadnock Region. As a not-for-profit community medical center, Cheshire is deeply committed to delivering excellent care in a safe and welcoming environment. Cheshire is dedicated to being a great neighbor and serves as an integral community resource. Cheshire is the area's largest healthcare provider and leading employer. Along with the services delivered on their Keene campus and satellite locations, the Medical Center partners with local organizations to provide vital services and programs throughout the region. To learn more, call 603-354-5400 or visit the Cheshire Medical Center website.
About Dartmouth Health
Dartmouth Health, New Hampshire’s only academic health system and the state’s largest private employer, serves patients across northern New England. Dartmouth Health provides access to more than 2,000 providers in almost every area of medicine, delivering care at its flagship hospital, Dartmouth Hitchcock Medical Center (DHMC) in Lebanon, NH, as well as across its wide network of hospitals, clinics and care facilities. DHMC is consistently named the #1 hospital in New Hampshire by U.S. News & World Report, and is recognized for high performance in numerous clinical specialties and procedures. Dartmouth Health includes Dartmouth Cancer Center, one of only 57 National Cancer Institute-designated Comprehensive Cancer Centers in the nation, and the only such center in northern New England; Dartmouth Health Children’s, which includes the state’s only children’s hospital and multiple locations around the region; member hospitals in Lebanon, Keene, Claremont and New London, NH, and Windsor and Bennington, VT; Visiting Nurse and Hospice for Vermont and New Hampshire; and more than 24 clinics that provide ambulatory and specialty services across New Hampshire and Vermont. Through its historical partnership with Dartmouth and the Geisel School of Medicine, Dartmouth Health trains nearly 400 medical residents and fellows annually, and performs cutting-edge research and clinical trials recognized across the globe with Geisel and the White River Junction VA Medical Center in White River Junction, VT. Dartmouth Health and its more than 13,000 employees are deeply committed to serving the healthcare needs of everyone in our communities, and to providing each of our patients with exceptional, personal care.
About New London Hospital
As a member of Dartmouth Health, New London Hospital is a Critical Access Hospital serving 15 communities in the Kearsarge/Lake Sunapee region in central New Hampshire, providing primary care and specialized clinical services in a patient and family centered environment. In addition to services at the main campus in New London, primary and some secondary care is offered at the organization's Newport Health Center, a rural health center in Newport, NH. For more information, visit the New London Hospital website.