Our leadership in the revenue cycle field, with over 1,000 critical access hospitals nationwide, demonstrates our efficient administrative functions, which allow us to focus on the patient care needed in rural areas throughout New Hampshire and Vermont.
John D. Muhlen, Dartmouth Health’s vice president of corporate financeThree Dartmouth Health member hospitals were recipients of MAP Awards at the Healthcare Financial Management Association’s (HFMA) 2026 Revenue Cycle Conference. Alice Peck Day Memorial Hospital, New London Hospital and Cheshire Medical Center were recognized for high performance in revenue cycle achievement.
“The HFMA MAP Award recognizes Dartmouth Health’s revenue cycle and the operational excellence we provide to our rural community, particularly critical access hospitals,” said John D. Muhlen, Dartmouth Health’s vice president of corporate finance. “Our leadership in the revenue cycle field, with over 1,000 critical access hospitals nationwide, demonstrates our efficient administrative functions, which allow us to focus on the patient care needed in rural areas throughout New Hampshire and Vermont. I am extremely proud of my team on this achievement and honored to be considered their leader.”
The MAP Award recognizes healthcare providers that have excelled in meeting industry standard revenue cycle benchmarks (MAP Keys), implemented the patient-centered recommendations and best practices embodied in HFMA’s Healthcare Dollars and Sense initiatives, focused their efforts on improving price transparency and achieved outstanding patient satisfaction. Awardees are acknowledged as industry leaders and share proven strategies with their colleagues.
“Achieving HFMA MAP recognition reflects a deep commitment to operational excellence and financial stewardship,” said Hunter Callahan, vice president of client success at Conifer Health Solutions. “We’re proud to partner with the exceptional teams at Dartmouth Health as they continue strengthening their revenue cycle capabilities across the system. Their focus on disciplined processes, data-driven decision making and continuous improvement is exactly what enables organizations to reach this level of national recognition.”
Created by and for healthcare leaders, HFMA’s MAP initiative sets the standard for revenue cycle excellence in the healthcare industry. MAP is a comprehensive strategy that allows organizations to measure revenue cycle performance using the industry-standard MAP Keys; apply evidence-based strategies for improvement; and perform to the highest standards to improve financial results and patient satisfaction.
“We want to congratulate these award winners for their dedicated efforts to strengthen the delivery and support of our healthcare system,” said HFMA president and CEO C. Ann Jordan, JD. “High performance in revenue cycle means these teams are building strong financial foundations, and that translates to protecting patient access and care. The MAP Awards are about more than metrics. They are about recognizing organizations that are moving the industry forward.”
About Cheshire Medical Center
Cheshire Medical Center (Cheshire) advances the health and wellness of individuals across New Hampshire’s Monadnock Region through outstanding care and exceptional service. Cheshire teams deliver an impressive range of clinical services that support the community's needs. As a member of Dartmouth Health, Cheshire is able to provide services far exceeding those of a typical rural hospital, including extensive programs in primary care, cancer care, cardiology, orthopaedics, and public health. Cheshire patients are also able to access hundreds of highly trained specialists and a depth of clinical and technical resources through its collaboration with Dartmouth Health. Cheshire’s clinical practice is distinguished by an exceptional staff, a strong commitment to safety and quality, and a culture that values the contribution of every staff member and volunteer. Cheshire is the area's largest healthcare provider and leading employer. Along with the services delivered on their Keene campus and satellite locations, the Medical Center partners with local organizations to provide vital services and programs throughout the region. To learn more, call 603-354-5400 or visit cheshiremed.org.
About Dartmouth Health
Dartmouth Health, New Hampshire’s only academic health system and largest private employer, serves patients across New England. Dartmouth Health provides access to more than 2,300 providers in nearly every area of medicine, delivering care at its flagship hospital, Dartmouth Hitchcock Medical Center (DHMC) in Lebanon, NH. Its network of hospitals, outpatient centers, clinics and home care facilities, spans a broad geographical area. Year after year, DHMC is named the #1 hospital in New Hampshire by U.S. News & World Report, and is consistently recognized for high performance in numerous clinical specialties and procedures. Dartmouth Health includes Dartmouth Cancer Center, northern New England’s only National Cancer Institute-designated Comprehensive Cancer Centers and one of less than than 60 total nationally; Dartmouth Health Children’s, which includes the state’s only children’s hospital (Children’s Hospital at DHMC/CHaD) and more than 20 locations around the region; eight member hospitals in Lebanon, Keene, Claremont, Hampstead, and New London, NH, and Windsor and Bennington, VT; Dartmouth Health Home Care; Dartmouth Health Connected Care Center for Telehealth, serving patients as far away as Texas; and more than 30 primary and multi-specialty clinics across New Hampshire and Vermont. Through its partnership with Dartmouth College, Dartmouth’s Geisel School of Medicine and the White River Junction VA Medical Center, Dartmouth Health trains nearly 400 medical residents and fellows annually and performs cutting-edge research and clinical trials with international impact. Dartmouth Health and its more than 16,000 employees are committed to serving the healthcare needs of everyone in the communities it serves and to providing every patient with exceptional, state-of-the-art, personalized care. Learn more at dartmouth-health.org.
About New London Hospital
The New London Hospital Association (NLHA) is a proud member of Dartmouth Health. It consists of New London Hospital (NLH), located in New London, NH, and Newport Health Center (NHC), located in Newport, NH. NLH is a critical access hospital, and has been serving 15 communities within the Greater Lake Sunapee region in central New Hampshire for more than 100 years. NLH provides a broad range of services in a patient and family-centered environment, from primary care to specialized clinical services. NHC is a rural health clinic that offers primary care and numerous specialty clinical services. Patients of NLH and NHC have ready access to the full breadth of Dartmouth Health services. NLH and NHC are dedicated to providing compassionate, high-quality care and improving the health and well-being of the communities they serve. For more information, visit newlondonhospital.org.